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I have received the phone and sim from the BF2024 deals. The nice lady agent said that they will call me to activate the account. They have given me a sim with a temporary phone number. I have not transferred my current number to the new sim thinking the agent will give me a call back. I have requested a call back 3 times now without a reply. The thing is that the nice lady agent said that to not worry when I receive the billing because they will adjust it according to the amount we have agreed upon. **perks and fees waived etc.**

I was quoted total of 44$ x2 lines with S24FEx2, sim cardx2, waived for all fees.

5G - 50GB x2 and add of 25GB.

Currently this is what I see on my account.

Also the free package of phone charger, case etc. have not yet been received.

I was hoping someone from Koodo can help/assist me so that I can relax and enjoy the holiday. Thank you very much.

 

Regards,

You can port over the numbers by yourself in self-serve if you want. There's no need for a rep to do that. As for the fees being waived, unless the rep put it in your account notes or its in your service agreement, you're not going to see that. Did the agent say you would speak only with her? I'm not sure how you are supposed to speak to her again without having a direct line of contact.

I believe I wont be able to make a direct contact with her and I have told her that completely. She told me to request a call back and when a call back happened is to request her name and she will give me a call back.

Here is to hoping that she made a note on the account. I manage to activate the 2 lines from the email sent to me by the system. I can see the port in procedure on the self-serve. I only need assurance that the agreed quote will be honored.

Can someone from koodo kindly check if there are notes. Thank you.

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