I was talking to a TELUS representative about moving to Koodo to reduce my monthly bill. He was prepared to move me to the Koodo equivalent plan I was on $55/Month and 10 GB with a -$15/month bill credit but fell ill literally the next day with COVID 19. He’s back to work now and I wanted to continue where we left off but said the promotion is no longer available. I only have the quote in writing because computer systems were down.
Does anyone know of any current or future promotions? The only one offered to me was a one time $50 bill credit - which will cover the new activation fee.
I’m all for the self service, low frills, flanker brands like Koodo but I’m having trouble talking to a human being to ask to honor the quote I was given. The issue is because I don’t have a Koodo account (not a customer yet) so I can’t login to schedule a call back.
TLDR; Does anybody of any promotions for new account activations or any future promotions (I can wait) or a way I can talk to a customer service representative?!
Best answer by Allan MView original