Dear All,
i have bought an eSIM from canada and currently in middle east where i tried activating my eSIM. It is worth noting that eSIM has installed successfully but not activating as i recieved a message to contact customer service. Please help me in resolving this issue of activating eSIM internationally. Thank you in advance
Eh, Are you currently a Koodo customer? how did you manage to get the eSIM while overseas?
Yes i am koodo customer. I requested my brother to get voucher for me
Just to double check, did you perform the sim swap in self serve, before scanning the esim voucher https://www.koodomobile.com/en/help/koodo-sim-support?srsltid=AfmBOoozBVHldZSXJJaixM23A1GptjWyLBOzP3pATeGgDhEk8Sw99oQH?
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