Since switching to Koodo from Telus my wifi calling has not been working. It shows that it is enabled yet no text messages or phone calls go / come through to my phone which is a huge problem since I have no cell service at my house which is also my office. I have contacted koodo support who assured me everything was enabled on the backend, yet still no wificalling. I then escalated this to management who called me nearly two weeks ago saying they’d call back again, with no call back actually made.
The fact I’m being called when I cant receive phone calls, not receiving a call back or any sort of information on how to contact support when I have cell reception and also being called by a 1 (866) number with no caller ID when its from the phone company you have a plan with are all problematic and make very little sense to me.
If I could please get some support here that would be great as if I knew I was going to be having all these issues I would have stayed with Telus.
