Hi @Carlo Tarantino, we can certainly look into this for you but to have access we’d need you to log out and log back into your community account via self serve, as in the screenshot below. Let us know once done, thank you!

ok i logged out and back in

It didn’t go through on our end unfortunately. Can you please try to log out again then log in using your Self Serve credentials? You can also try in an incognito/private page or via a different browser or device. 

ok ill log out for a bit and come back

which phone are you using? and are you a postpaid or prepaid customer?