Did you already follow up with a rep by scheduling a callback through Koodo Assist? https://Koo.do/Chat 

I received an email saying the date of the visit and the time, but I did not receive any call from the technician. That date has already passed. Do you have any other advice? Thank you

Let me flag a rep to help you out.

It would be a great help, seriously, thank you very much!

Hi ​@juanoca 

As much as we want to help, we have limited access here on community when it comes to Koodo Internet.

We recommend scheduling a call back through the virtual assist and speak with a rep, so they can further look into it. 

To schedule a call back, cliick this link https://www.koodomobile.com/en/help - > Chat now - and select Home Internet then request a call back with the Koodo assist.