Koodo Community

taking seasonal hold while still in caribbean

  • 6 February 2024
  • 1 reply

I took seasonal hold off my account while still in Tobago.  Phone calls & sma texting should be working but is not.  I checked settings, and trouble shooting but nothing working.  I refuse to pay for full service if I cannot use my phone.  What can I do?  I return to Canada mid April 2024

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1 reply

Userlevel 7
Badge +4

Hi @Miss Nadinemsncom 

We have checked the account and everything seems fine with the services. 

Just to confirm, did you check the troubleshooting steps here ?


Please let us know if that helps.


If you plan to use the services and if you wish to add Easy Roam, you can add it in self serve: