Last night I discovered that Netflix basic does not allow me to cast content to my projector. I logged in to Koodo to upgrade my package from Stream+ Basic to Premium.
Self serve menu does not allow me to do this. There is not an upgrade option anywhere. The menu takes me in useless circles. If I try to select the premium package it tells me I already have it. If I try to manage my subscription the only option it gives me is to cancel. If I cancel the only option moving forward is to renew my basic subscription, it will not allow me to select the premium package. I tried on both mobile and desktop browser.
The Koodo support chat is totally useless and just kept trying to send me back to ‘manage my subscription’. I had to wait until next day to receive a call back from customer support. He was not able to help me and I spent an hour on hold only to find that he had connected me to an unrelated department.
I have yet to arrive at a solution and I am very frustrated. I am expecting a really excellent discount on the premium package or I will be canceling the subscription entirely.
