I have a Koodo monthly phone plan, and self-serve is telling me that I can get Stream+ for $15 instead of the regular $20 because I am a Koodo customer. However, when I go to sign up, it charges me $20. I log in, and it still charges me $20. Why isn't it giving me the existing customer discount, and what should I do to get the $15 price?
Best answer by Bland2486
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let me flag a rep to see if there was an issue with your account.
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Thanks for responding! The first one is the page where I try to add Stream+ from the shop. Even after logging in, it still shows $20. The second one is the checkout screen that I’m getting. It also still shows the $20 price.
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I just tried it. Unfortunately, refreshing didn’t do anything. I’m still seeing $20.
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UPDATE: Please give it another try whenever it’s convenient. I’m told it should work now.
Okay, now I see the $15 price in the store, but when I click it to go to checkout, it’s still showing $20.
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