TELUS Koodo I have never ever seen such a money grabbing, no service company in all my life. I am trying to port my Koodo HOME phone (no texting from home phone available). So then there is 3 different verification phone numbers provided to CALL koodo. HA they do not take incoming calls. The tell you to go online, request callback, then hang up. I have twice requested a call back that never happens. So called Telus. They transfer me to Koodo. Koodo tries to send me a link on my cellphone so that I can confirm. Text messages never come. So then they email me a link to take a picture of myself and my drivers licence. Not a word of a lie. After 9 attempts to take all the pictures the app crashed. So 4 hours in, 2 cancelled attempts. They now tell me to go to the store and verify my identity there. NEVER EVER give Telus Koodo your business
Let me flag a rep to help you out.
Great. Koodo sent me to the store for verification. Clerk will not process, says koodo does not need to do anything. Called koodo and they will not call him back until 630. This is just more koodo bs
We are sorry to hear about this experience!
We see that you managed to get help in the meantime.
In order to reduce the number of fraudulent port-outs and protect our customers, there is a strict verification process in place in case of a port out request, where the 2FA option is not possible.
If the verification process cannot be complete over the phone, then visiting a Koodo store is recommended, to complete the process.
While I appreciate that you are stopping fraudulent porting, the problem still remains:
1. No number to call for.support
2. Requested a call back via your app as instructed...twice....never did receive the call back.
3 i had to call Rogers, in order to get a phone number for Telus to step in.
4. When I did go to Koodo store, the employee said verifying my id was not something they do. He finally did accomodate this, after I got ahold of Telus directly and they could explain it to their employee.
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