Hi there, I’ve never had this happen before. I’m sitting in my house looking at my phone and I get a message that I’m roaming in the US. Has anyone ever experienced this?
Userlevel 7
+4
Indeed, sometimes the device is going to catch the network on the other side if you are located close to the border.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal. You can change that in the settings of the device and set it to Manual selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges.
We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
For the moment, we do not see any charges on the ongoing bill cycle so the message probably informational only. Charges do have a delay until they show up so keep us posted if you are seeing anything different on the invoice.
Thx. How do I turn off data roaming?
Hi Darius, while the help page indicates a link for how to turn roaming off, all that link does is talking about turning roaming ON and what you need to know about roaming. Nothing about turning it off. So, can you explain? I’m not finding the info. Thx.
Never mind, Darius, I found it. I actually had roaming off, so I don’t know how I received the roaming message in the first place. I did manually select Koodo, so I hope that helps. Thx again. I’ll monitor my bill to make sure I receive no charges.
I would just set your network in your connection settings from Automatic to Koodo. This way you will oy connect to koodo's network (u less you restart your phone
Thx, I’ve done that.
Reply
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.