I am trying to cancel my monthly account as I am leaving the country in 2 days. For the last week, I am unable to schedule a callback via KoodoAssist. Also, no one has answered me on their FB account either. This is very unprofessional and unlawful that I cannot simply request that my account be cancelled.
How do I get a hold of anyone to get this done before I leave?
Hi
As much as we want to help, we have limited access here on community, however, if you have already ent a PM on social media, a rep should reply as soon as possible.
It’s busier than usual these days, however please rest assured that a rep on social media will definitely assist once they get to your message.
Just to double check did you send the message here?
We have just sent you a PM, so we can confirm some more details, please check your community inbox when you get the chance
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