Phone number was transferred to new cell, but not all the way transferred

Question

We just transferred our old koodo wireless home phone number to a new cell phone (which was a long process) however, when the new cell phone texts me, it comes up as the original cell number but when it calls me it comes up as the correct old home phone number. Is there any way I can change that via self-serve or do I need a call back?

Georgia Koodo · Accepted Answer

Hi ​@kamony, make sure iMessage has the correct phone number showing. You can check that in Settings > Apps > Messages > Send & Receive. If it’s showing the old number, try to toggle off iMessage and Facetime, restart the phone and toggle them back on.

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