Hi ​@Knn, we can deactivate your voicemail. Once deactivated, any saved or unheard messages will be deleted and you will not be able to retrieve them. If you ever need to reactivate the voicemail in the future, you will have to go through the initial setup again.

Are you ok with this, should we proceed to deactivate your voicemail effective immediately? 

Yes, I am OK with that. Please deactivate my voicemail effective immediately.

Ok, the voicemail has been deactivated, let us know if you ever want to reactivate it!

Hello, thank you for the assistance. I tried calling my number, but it still asks to provide the voice message. It seems like the voicemail function is still working.

The Koodo voicemail feature is deactivated for your line. Make sure Live Voicemail is also turned off in your phone Settings > Apps> Phone > Live voicemail.