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Often when I make calls from my phone, it takes me to a default voicemail message and is not received by the person I am calling.

Are you able to receive calls properly?

Does the issue happen regardless of the outgoing number you are calling?

Are you a new customer?  Did the calling work properly before?


Yes I can receive calls no problem.  It happens randomly and with different numbers.  I have been a Koodo customer for 5 years.  The calling worked properly before.


Which phone model are you using? And when you said you were sent to voicemails, was it your voicemail or the receiver’s voicemail?


Hi ​@Clavio Let, we’re not seeing any issues with your number. Does this happen when you’re in a specific location? Here are some troubleshooting steps you can try https://www.koodomobile.com/en/help/im-not-getting-any-network-service

If the issue persists, you can contact our Tech Support team by scheduling a callback via the Koodo Assist.


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