Koodo Community
Question

Outgoing Caller ID internationally

  • 25 March 2024
  • 1 reply
  • 37 views

Hi all,

I’m calling friends/family in the Czech Republic, but on their phones the call is showing up as coming from Romania so they’re not answering. Any ideas on how to solve this? I’ve heard that Koodo/Telus drops the ‘1’ when sending the caller ID internationally, so on the other end they receive +403…. (instead of +1403...) and 40 is the country code for Romania.

 

Thanks!


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1 reply

Userlevel 7
Badge +4

Hi @andyPRD 

We recommend scheduling a call back through the virtual assist, so our tech support team can further investigate.