I am not happy with Koodo’s service and am transferring to Bell. I got an eSIM and have requested a number transfer. Bell gave me a temporary number and I received a transfer request text message from Koodo yesterday at around 1pm. It has now been a day and nothing has changed. I still have 2 service providers under my cell service on my phone and the number hasn’t transferred. How long does this usually take?
Number transfer taking forever
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Usually it takes only a few hours but sometimes longer. Just a quick check, after you received the port text from Koodo, did you reply “YES” using the Koodo sim?
Yep. I sent yes right away
Hmm ok then there is probably an issue with the port. In that case, if a mobile master sees the post they can flag a rep who can look into this for you and will reply here. Alternatively if you don’t want to wait, you can schedule a call back through the link and a rep will look into why the number wasn’t ported or force the number to be open to port 🙂👍
https://www.koodomobile.com/en/help
Thanks so much!
Userlevel 7
+4
Hi
We have checked on our end and the transfer is in progress.
Normally, after responding to the 2FA message, it should take 2-3 hours to complete.
We recommend scheduling a call back so a rep from the Porting Center can look into it further.
Thanks so much. I’ve scheduled a call back for later today.
If you are transferring to Bell, you may want to contact Bell’s porting team to see if there is an issue on their end
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