There is no live chat or customer service, need to give here a try. I have been trying to communicate with Koodo Refer a Friend at the email koodomobile@support.sparkrefer.com for over 2 weeks. Request submitted on Jan. 23 via https://buyapowa-embedded-koodo.herokuapp.com/common/contact, nothing happened but auto replies. All they keep saying is they are investigating and will contact me after. On website, it said 3 business days but that’s a straight lie.
Pretty sure I follow the steps and activated on Nov 23, and finished the last step, received with an email titled “Your $25 Refer-a-Friend credit is pending approval” without any further follow-up email.
I have a feeling they just dont care at all? See many people have the same situation, have to say the experience is really bad. Wondering if there is anywhere I can escalate this issue further to someone senior but not directly to CCTS? Feel it is wasting my time to fight with them and they do not care anyway.
