Koodo Community
Question

my phone is stating my data has been shut off by my carrier for sim 1

  • 4 April 2024
  • 5 replies
  • 44 views

Data isn't working but I've only used 5% of my monthly data.


5 replies

I've had that happen a couple of times.  It concerns me as I am always paid in full. It seems to be a glitch with koodo, it will resolve itself from my experience. 

Userlevel 7
Badge +4

How is it stating that?

Is it a text message?

Do you have a screenshot?

In my case, it was a notification in my notification bar. The last time this happened,  was about a month ago, and some coworkers who were also with koodo had the same issue.  But it resolved itself within an hour.  It happened about 6 months previous to thag also and it resolved itself.  I've been with koodo for 14 years, and it has only happend MAYBE 3 times in all that time. 

Userlevel 7
Badge +4

@Mclark90 

Are you still encountering issues with the mobile data?

If yes, have you tried resetting network seetings on your phone or switching to 4G/LTE then back to 5G? 

No i am not having issues with this now

 The last time that happened,  I tried that. It didn't work. It resolved itself eventually 

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