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Question

missing SIM card

  • 7 February 2024
  • 1 reply
  • 51 views
S

new SIM card for a second phone went missing during shipment - I received a torn emptyenvelope

  • is that missing SIM card tied to my account - will I get billed for it’s use in some unknown phone
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1 reply

G
Userlevel 7
Badge +4

Potentially it could be used from being activated. If you received the envelope and it’s torn and missing, I would complete your registration for self-serve so you can report it missing/stolen and get another sim card to swap to.

Here ids some more info:

https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone?CMP=KNCKDO0428Google_Koodo-ROI_Google_&utm_source=google&utm_medium=cpc&utm_campaign=Koodo-ROI&utm_content=&gad_source=1&gclsrc=ds

 

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