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Question

Koodo Internet disconnect many times in a day

  • 24 July 2024
  • 1 reply
  • 37 views

Since swapped to Koodo internet from Dec, it happens many times that the internet connection stop working randomly. Every time I have to reboot all the devices including the modem and the router. The issue stop for probably a month so, but then came back and continue for a couple days. During those couple days, it is very annoying. I am working from home, I can’t do my daily work and can’t attend meetings. Is anyone having the same issue? I live in Mississauga, not sure if there is an issue in my area. And, is there a 800 number for Koodo Internet support?

Thanks,

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1 reply

Userlevel 7
Badge +4

Hi @Sum1631

We are sorry to hear that you are experiencing issues with the internet service.

We have limited access here when it comes to troubleshooting internet issues, however, if you have already tried the troubleshooting steps on our website, we recommend scheduling a call back with the virtual assist, so a rep cn further look into it.