I feel like I made a mistake by switching from previous provider to Koodo. Its impacting my work and past few weeks I have been trying to resolve issue with Koodo support with no resolution till date. Customer support is even worst. I submit callback request and most of the time I don’t receive a callback. Sometime when I receive a callback, no one comes on lines and just hold music keeps playing. What’s the purpose of callback when no one comes on line to assist?
Userlevel 7
+4
What’s the issue that you are trying to call into Koodo for?
Internet keeps disconnecting
Have you tried the troubleshooting steps?
https://www.koodomobile.com/en/help/why-is-my-wi-fi-and-internet-slow
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