I have been fiddling with Koodos call back system now for three hours. I have made sure that my phone is set to let me know calls are incoming and that my ring tone is set HIGH.
For both call back attempts I had my phone directly in front of me ALL THE TIME. I did not note any incoming call both times. I waited waited waited waited and then after about 30 minutes or so I checked my iPhone. No red circle notifications on the phone icon. Went into the phone icon and there were 3 attempts for the second call back and three for the first.
NOTE I have the phone directly in front of me, my phone site is set for ringer, the ringer volume is at max. There was no banner at the top of the phone when these phantom call back calls came it. I am beyond frustrated. I have been a Koodo customer for many years, but at this point I am considering cancelling my cell phone with them, getting my wife to cancel her cell phone contract, and canceling the new wireless phone account I just set up.
KOODO YOU NEED TO DO MUCH BETTER. EXTREMELY POOR CUSTOMER SERVICE AND YOUR KOODO ASSIST IS USELESS.
