Skip to main content
Koodo Community
Community

I received a defective phone on Friday, and since Saturday I’ve been trying to get in touch with Koodo. I went into a Kiosk and they gave me a number for Koodo customer service that is no longer in operation.

Multiple times a day I’ve been attempting to get a callback, and each time the AI bot thing says they have a higher than normal volume then loops back away from the callback option. When do they not have “higher than normal volume”? Is there a prime time to register for a callback?

I’m getting very frustrated that I can’t reach anyone. I will email, chat whatever, doesn’t have to be by phone, but this AI bot thing is not helpful and I need to communicate with a human being.

Do I have ANY options here? Are there any stores that I can go to in person to deal with this?

Hi ​@Emily Fisher, we’re sorry to hear about that! If you ordered the phone online you can contact our Webstore team via email koodo.webstore@koodomobile.com for assistance with this. 

Thank you, that’s very helpful!

Well… they did reply once, but now I haven’t heard from them for two weeks and haven’t received the return instructions they indicated ( I have followed-up since). The callback scheduling through the chat does seem to be working now, at least, so hopefully I can speak with someone tomorrow.

Hi ​@Emily Fisher 

We are sorry to hear that!

We have requested an update regarding the return email and we will let you know as soon as we hear back.

​@Emily Fisher 

Can you please check and let us know if you got the email with the return instructions?

Hi ​@Emily Fisher, we’ve received a confirmation that the return has been submitted and the information was re-sent to your email. Have you received it? 

Once the warehouse team receives your return and adjusts the tab, you will be able to place a new order. 

Hi, thanks - yes, I have the return instructions and am off to the post office today. 

I was hoping just to receive a replacement phone, rather than placing a new order -  I had ordered it originally through a promo of a $0 tab upon changing my plan. Will that offer still be available?

Yes, it seems the offer is still available, you can find the phone here https://www.koodomobile.com/en/phones/google-pixel-8a

Reply


Terms & Conditions
Koodo Community