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I posted in here a while ago (post was deleted? I can’t find it) about my internet subscription page on Koodo showing the wrong information. I got an email from Koodo on December 19 that they were working on my subscription, I assume in response to my post. I was away until last night, but upon plugging everything back in and re-connecting, I’m getting a “connected without internet” message. I’ve restarted the modem and router, and reset them, but nothing has worked. All lights on both are green, as normal. The only abnormality I can find is that the modem webpage is showing the current time as January 1, 2020, and I can’t update it.

However, when I connect to the black box itself with an ethernet cord, and bypass the boost, I apparently can connect?

 

Hi ​@caitlyn5454 

Post here on community are getting archived  over time due to inactivity or if they are already responded to.

just to double check, have you tried all the troubleshooting steps here https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet?

If this doesn’t help fixing the issue, please schedule a call back with the virtual assist, so a rep can further look into it.

 

Hi ​@caitlyn5454 

Post here on community are getting archived  over time due to inactivity or if they are already responded to.

just to double check, have you tried all the troubleshooting steps here https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet?

If this doesn’t help fixing the issue, please schedule a call back with the virtual assist, so a rep can further look into it.

 

Hi, yes, I’ve tried all the relevant troubleshooting steps. The only way I can connect to the internet at all is with an ethernet cord to my computer from the modem (the black box). I cannot connect any device through the Boost router (the white tube). 

​@caitlyn5454 unfortunately, we have no access to Internet accounts here but if you’ve already tried the troubleshooting you can reach our Internet team by scheduling a callback via the Koodo Assist 

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