Koodo Community
Question

I can call but nobody can call me

  • 22 April 2024
  • 3 replies
  • 25 views

I can call others but nobody can call  me; they hear “Your call cannot be completed as dialed”.

Prepaid Koodo plan, $15 per month, activated. I tried calling from several numbers and none of them could get through. At the same time, I can call all of them. 

The device is TCL303 from Walmart.

 


3 replies

Userlevel 7
Badge +4

When did your activate? 

Did you port your number to koodo?

 

Are you and to send and receive texts? 

Thanks Dennis!

I activated ~ 40 days ago; Koodo has even charged $16.something on April 1st.

No, I didn’t port it. I chose the number during activation.

Texts go fine both directions.

Userlevel 7
Badge +4

If everything else works except for others calling you, you will need to request a callback for a rep to look into your number 

https://www.koodomobile.com/en/help?autobots=rollout

 

Reply