Skip to main content
Koodo Community
Community

Hi,

I placed an order online, self service. for sim to add a   second line to my account

I received confirmation on Dec 03. Email stated shipped via Puralator due to postal strike but did not provide a tracking number.

Today is December 09,2024 and I have no idea where my sim is although I am now paying for a second line for the last 6 days.

While I understand there are shipping problems / postal strike I am frustrated that I have no way of finding out where it is or when I can expectt it.

 

Any help?

Thanks

Hi ​@Moldy62, is this a SIM-only order? Generally, with Canada Post, there was no tracking for these orders. It may be different with Purolator, we’ve inquired with our Webstore team if there is any tracking available, we’ll update you when there is a response. 

You can also reach out to them via email at koodo.webstore@koodomobile.com if you had other questions. 

Still no sim card, no idea where it is or when I’ll see it.

Sent email to webstore to enquire but suspect I’ll see sim card long before a response

I know there is a postal strike and shipping is a little chaotic but when my next bill is due...the check is in the mail  :)

 

We’re sorry to hear about the delay! We’ve confirmed with our Webstore team that there is no tracking for SIM-only orders. SIM cards can take up to 10 business days to be delivered. If it’s been over 10 days you can pick up a new SIM card in a Koodo store and we can credit the charge for you. 

Terms & Conditions
Koodo Community