When is/was your activation date? Usually you receive the equipment before your activation date so if you just got it, chances are it hasn’t been activated yet.

thank you very much Allan for your response. I received an email the activation date will be nov 12, 2024.

is it normal that the LAN indicator is blinking red continuously?

Blinking red light mean there’s no connection. It’s not normal. Does it still blink red?

Thank you for your response Robert. Yes it is still blink red on LAN indicator. do you have any idea how to resolve it? thank you

We recommend resetting your modem and router first

https://www.koodomobile.com/en/help/how-to-reset-your-modem-and-your-router