help

Hi there,

so this is quite normal when you port from one company to another while your other account closes with your old provider. Usually though this doesn’t last any longer than a few hours, how long has it been since you made the change?

Did you reply “YES” to the previous carrier text? https://www.koodomobile.com/en/help/moving-your-number-koodo

@After Jon : if you schedule a callback please try to schedule to a number that you are sure you got access to. If the number was in the process of transfer, you might not be able to receive anything as it had problem.

What do you mean you did it with a Koodo rep? Did you schedule a call back with a rep or you switched the sim with a rep? Did the rep confirm that the transfer was completed? 

As well, what proof was it?

You made me confused, i thought it was issue with the calling back that you needes help with. 

Where did you get help from a Koodo rep? If it is convenien, Can you go back there and ask them to check?

In my first reply to you, I already mentioned you can't schedule a call back to the number as of now.you would have to use a different number that you had access to.

The snapshot wasn't a proof that the transfer was completed at all. You will receive a confirmation text from Koopd that the number transfer was completed. That was why I was confused as you also mentioned you had an assistance from a rep. Was it a rep in the store or someone over the phone?