Hi, I recently ported to Koodo. I was on a tele-sales call when I signed up and provided my imei number for the first time e-sim push through. Unfortunately i gave them the imei for the physical sim slot instead on e-sim slot and thus was unable to download the esim on my phone. When i reached out to the agent they said they were unable to push through the esim and that I need to go buy a physicial e-sim voucher to load. The agent said I can get a bill credit for the $10+tax that i paid on e-sim. Can someone help me apply this credit to my bill?