Skip to main content
Koodo Community
Community

I just signed my sister up for Koodo and while trying to scan her QR code voucher, it was not working, until eventually it just said that the QR code was invalid. It told me to reach the provider, however i kept getting directed to Koodo Assist which was not very helpful with my situation. Can I reach out to anyone else online?

Let me flag a rep to assist on the issue.

Thank you so much!

Hi ​@r.slle Please log out then log back in using the Self Serve credentials of the account in question as shown below so we can access it. Let us know when it’s done, thank you!

I have yet to register her account on self serve since the 6-digit code it’s giving is not popping up on her iPhone.

In that case if you have an alternate number you can use please schedule a call-back through our Koodo Assist so our team can look into the eSIM.

If there is no alternate number available and you have a Koodo store nearby they can also check or call in for you in case a SIM swap is needed. Here is our list of stores https://www.koodomobile.com/en/find-nearest-store

I got a schedule for a call-back. Thank you so much for the help. 

 

Terms & Conditions
Koodo Community