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Question

e-sim

  • 18 March 2024
  • 4 replies
  • 126 views

My iPhone 11 broke while in the USA.  I’ve purchased an iPhone 15 to replace it and need to now get an e-sim on my new phone.  However, my old phone won’t turn on.  I need assistance getting the e-sim from Koodo, but there terrible at assistance. 


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Userlevel 7
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My iPhone 11 broke while in the USA.  I’ve purchased an iPhone 15 to replace it and need to now get an e-sim on my new phone.  However, my old phone won’t turn on.  I need assistance getting the e-sim from Koodo, but there terrible at assistance. 

You will need to get a new eSIM voucher at your nearest Koodo store or authorized dealer. https://www.koodomobile.com/en/help/esim-and-esim-vouchers

Thank-you Milky Way,    

Where in the USA is there a Koodo store or authorized dealer?  I’m in Arizona for a week.  

Userlevel 7
Badge +4

Thank-you Milky Way,    

Where in the USA is there a Koodo store or authorized dealer?  I’m in Arizona for a week.  

Unfortunately, you need to have someone get the voucher in Canada and send it to you to complete the process on your Self-Serve portal.

Okay, that’s a pain in the ass.  Old simple SIM card is way easier.  But thanks for the answer.