Hi there,

If a mobile master sees your post, they can flag a rep who would look into the charge and they will respond here. To prevent this from possibly happening in the future, check out the tips in this article, especially under turning off roaming and manually setting Koodo for your network.

Let flag a rep for you. 

Hi there @Hcripps 

We could not find an account through the log in method that was used here. 

Please log out and when you log back in, use the Self Serve option as shown in the picture bellow. 

Hi @Darius Koodo 

this is the message I get when I try logging in that way. This also occurred yesterday as well. 

Try clearing your browser’s cache and try again