Koodo Community
Question

Changed phone numbers however its still not activated/updated

  • 12 July 2023
  • 7 replies
  • 97 views

Just like what the title says, i recently changed my phone number and it's still not activated. I cannot make or receive any calls/texts. Does anyone have a solution to this?


This topic has been closed for comments

7 replies

Userlevel 7
Badge +4

How long ago did you change it?

hi! about 3 hours ago. I tried it on a different phone and its the same result

Userlevel 7
Badge +4

Have you tried restarting your phone?

Yup, restarted and even factory reset the phone. its still showing my previous number and couldn't receive or make any phone calls/texts

Userlevel 7
Badge +4

I’ll flag a rep to look into it.

Thanks so much

Userlevel 7
Badge +4

Hello @dj12ops 

Sorry for the late repy here! 

 

We didn’t manage to identify your account based on your community profile, please try using the “Log in via self serve” option in the community login page.