I had to set up a new prime account and want to link it to stream +. From what I have read you have to cancel stream+ and re-add it. How do I cancel? I can't seem to find how anywhere.
Since there’s no commitment tied to Stream+, you can cancel the bundle at any time through Self Serve:
- Log in to Self Serve.
- From the “Self Serve” drop-down menu, select Mobile services.
- On the “Mobile services” page, under the “My add-ons” section, select Manage add-ons.
- On the add-ons page, locate "Stream+" in your list of add-ons, then select the 'x' to remove it.
It's not a choice
That is your add-ons page.
In self serve you need to go to the Subscription section
Here? There no option either
Looks like an issue with the subscription page. Let me flag a rep for you
Hi there
When trying to link your services, did you follow our steps here ?
If you are still encountering issues, we would recommend clearing out the cache and cookies or even try a different browser.
I have the same issue with my subscription self serve. I can confirm that my accounts were linked correctly, and I have tried in both Google Chrome and MS Edge browsers.
I had set up stream+, (disney, Netflix, prime) for $15 last year. By accident I closed my amazon account so I set up a new one. I want it to go with the $15 deal. How do I now connect the new prime account to my existing stream+ subscription? From other comments I read, I needed to cancel my current stream subscription and then start a new subscription. Is this correct?
I have already cleared my cache and cookies
Hi
Do you still see the same error when trying to manage/ cancel your subscription?
I was just able to cancel. I guess I rejoin when it expires dec 14 to be able get my prime account reconnected with the others.
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