I am experiencing an issue with my mobile phone, and I would appreciate your assistance.

My phone is completely non-functional, and the power will not turn on. I recently purchased a new device and inserted my SIM card into it. However, I need an authentication code to complete the setup process, and I am unable to receive it because my original phone cannot be powered on.

Could you please advise on how I can proceed in this situation? Is there an alternative way to receive the authentication code or verify my identity?

Thank you for your time and support. I look forward to your guidance.