Hi, I'm curious if anyone else has experienced this issue with Koodo.

I set up a new account with Koodo, porting my number from Rogers. I got the SIM card from a Telus rep and they started the account for me and gave me instructions on how to order a new phone. I followed the instructions, got a call back from a customer service rep, confirmed all of my account information and have them the back story and I wanted to order a new phone. In the process of ordering me a new phone, they said they needed to move my plan to a higher rate plan to get the better deal on the phone. In the process, they opened a second account under my name, which flagged both accounts for fraud and cancelled them both and my phone order which I had paid for. I had no idea until the next morning when I called in because my sim still wasnt working. I did not ask for a second account, nor to cancel the first. This was clearly the reps error and other representatives agreed.

Now I am without a cell phone for three - four days as they investigate the case and are saying there is no way to bypass this in the system, even though it's clear what happened. Having no cell nowdays is a huge safety concern and majort inconvenience. 

Has anyone else come across this problem before? Is this a red flag to other internal processes that are inflexible and punish Koodo customers?