Hi ​@Courtney Stockstad 

We could not identify an account based on the log in method you used here. You can log out of the Community and when you log in, use the Self Serve option, as shown in the picture below and we would gladly look into that for you: 

Let us know when it is completed. 

I have flagged a rep for you. Meanwhile, make sure you follow these instructions: https://community.koodomobile.com/plans%2Dservices%2D232910/easy%2Droam%2Dunderstanding%2Dhow%2Dyou%2Dwill%2Dbe%2Dcharged%2Dwhile%2Dtraveling%2D7811296

Edit: Flo is fast!

Hi Flo, I had to remake a new post with the same question under the name “dontwantto” because your system can’t recognize my email as the same account.

Sophia, thanks but if you read the email I originally sent you would see that I cannot turn my roaming off due to my job. This is an ongoing issue that your little link won't fix

This would all be a lot easier if you had a call centre since this happens a lot and posting this issue in public is extremely annoying

Unless you need roaming on all the time for your job (which I dont think you do since you are getting this error fixed), you can always turn this roaming on and off with that Link Sophia sent.

If you plan to roam for your job, turn on that roaming,  If you are going to be in canada, turn off the roaming.  It is slightly more involved than a 1 toggle switch, but not onerous  at all, and definitely a lot less steps than requesting a credit in public every time.

Are you traveling and roaming to the US on a near daily basis?  If so, there are some great US-Canada plans where this roaming issue can be eliminated altogether. 

Like I said already DENNIS I do need roaming on to do my job in a lot of remote locations and I got charged LITERALLY DOING MY JOB IN CANADA and no I am not in the US or rarely ever in the US at all… this is EXACTLY why I would rather speak to an actual; representative from kodoo instead of all these internet hacks giving there two cents about my situation that is NONE of your business

Are you referring to the extended network coverage connecting to other Canadian networks by highway 14?

https://www.koodomobile.com/help/extendednetwork

When you said you need roaming the immediate thought was international roaming since you didn't specify