This is a repeat question I had to ask again because for some reason you recognize my email as two separate accounts:
Hello,
I have once again been charged for US roaming on my December 2024 bill.
Just like the previous month. I was working on Vancouver Island and had to leave my data on because I use it for work and there is no way of contacting any Kodoo employees to resolve this issue before it is billed out.
Can I please get a refund for the $28 I am being wrongfully charged.
Thank you
Hi
We have reviewed the details and we have been able to remove the roaming charges since they were triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Also, feel free to check the available plans in your self serve account, as you might be eligible for a Canada-US plan: https://www.koodomobile.com/en/help/changing-your-rate-plan
With a Canada-US plan, there will be no fees for when the phone picks a US tower while near the border,. On top of that, you can use your phone without additional charges in US (some exceptions apply). More about Canada-US plans, you can find here https://www.koodomobile.com/en/help/traveling-with-your-canada-us-rate-plan
Thank you Flo.
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