Hi, I just checked my bill and you guys charged wrong roaming fee to me. I always turn off roaming system even I’m in Canada and also I went to the USA several times, I haven’t experienced this situation. Especially, I went to Las Vegas from 15th to 20th, but you charged only two days (maybe 15th and 16th). This charges are unacceptable. Could you please check my bill again?
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Have you checked your usage to see what caused the charge? Calling, texting, data, etc?
maybe data. it noticed me just easy roaming charge. I didn‘t call and texting to others. I just used e-sim.
Have you checked your usage to see what caused the charge? Calling, texting, data, etc?
maybe data. it noticed me just easy roaming charge. I didn‘t call and texting to others. I just used e-sim. I have no idea why Koodo charged fee because I have Korean u-sim and I always deactivate Canadian e-sim.
Hi there
From what can be verified, the charge on 15 was triggered by sent text and the one from 16 by an answered call.
I will also include a great help page with how roaming is charged while traveling:
From what can be verified, the charges are valid. If you want to further dispute the fees, feel free to schedule a call-back through our Koodo Assist or send us a private message via Social Media.
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