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Hi 

I live in Windsor and this is the second time that i have been wrongly charged for roaming. I did not go to US we were just going to riverside.

Please remove the charge.

Let me flag a rep to help you out.

To avoid this from happening again, make sure to manually select Koodo as your network, so that your phone does not automatically connect to a nearby U.S. cellular tower.

Hi ​@ParmidaTmdn80 

We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

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