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Hi! I signed up for the $27 prepaid base plan with unlimited calls & texts and 20 GB, with promotions for an extra 5 GB and the third month free (see pic). However, in my account it says that I’m signed up for that exact plan, but at $29 per month (see pic). I was also charged $29 (see pic). The website doesn’t even offer a plan at $29 per month (see pic). How can I correct this and be charged for the plan I selected at $27 per month? I don’t want to change plans in the Self-Serve on my own because I’m worried I’ll lose the promotions. Can you help?

 

The first screenshot I saw showed a Quebec pricing of $27. I assume you saw it due to Quebec province settings. On other provinces, the plan was offered at $29. I wonder that was the reason for the discrepancy if you chose a number with an area code not from Quebec.

Did you activate a number with a Quebec area code or with a different province?

Thank you for your answer, it makes a lot of sense. When signing up, I did notice a mention about being in Ontario. I didn’t think much of it, just refreshed the page to bring it back to Quebec settings. I am located in Quebec, I activated a phone number with a Quebec area code, and my billing address is in Quebec. Do you know how I can get this corrected?

 Thanks again!

The $27 plan is deinfitelt showing as still available. Prepaid support on this forum is unfortunately limited. I suggest scheduling a callback and specifying that you’re a prepaid customer, to get it fixed.

Thank you for your suggestion, I just scheduled a callback. 

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