Did you change your plan on the 1st day of your billing date?

Could you download the PDF bill in self-serve to see how much Koodo charged you? The page 3 (or 4) should have more detail.

As well, look into the account history payment, there should be a list of the date Koodo sent the bill out, and the date they received the payment.

They charged the same amount both times. The first payment I made manually through my online banking then they automatically took the payment from me as well. If it was the new rate it would been cheaper. There’s no proration anywhere on the bills. 
I changed my plan about 10 days before my new billing cycle. I haven’t even started the new billing cycle yet it wouldn’t be until the 10th the 9th is my last day of each cycle. 

Hi @Stephdollz 

We have looked into it and we see two payments made for the October bill. The payment that was made manually was in fact posted later (payments made via online banking take 3 - 5 days to be posted).

In the meantime (before the payment made manually was posted), the bill was paid automatically through the pre-authorized payment method that was set on the account.

Therefore, the current amount due is in fact an overpayment (a credit) that will be forwarded to your next bill.

Is there a way to get the extra charge refunded instead of applying it to the next bill?

Hi @Stephdollz 

It should be possible to request a refund with the Payment Support team, however, it may take more than 4 - 5 weeks for the cheque to be issued and sent to your address if the refund request is processed.

Why can’t it be refunded back to my card?

Honestly, I don’t know why Koodo does not charge it back. Are you able to manage with the extra amount going to the next bill if you leave it?

Yeah but it’s annoying like what if all the credit isn’t used for the new bill they’ll credit whatever is left for the bill after that?