I looked at related requests and discovered that if I look at the last page of my bill before the rate increase I would most likely find a small note stating an increase that I did not agree to. I assume by paying the bill I’ve provided consent to the increase.  See the note on pg 22 of my bill above.

I switched due to the cost and what I was told was good service. I was aware of the terrible customer service however I wasn’t aware of this practice. I’m well aware I should review my bills and in most cases I do.

I’m not sure how you can simply increase the rate at which your providing a service without informing your customers by email, text, etc.

This practice is a clear cash grab that I’m sure not everyone becomes aware of until they’ve already paid the bill. This is a disgusting and unethical practice that should not be allowed. Your increase in profits will be short term as I will be telling everyone to avoid this company forever shame on you.

I’ll be switching companies at my earliest convenience.