Hi ​@Penelopesworld 

When requesting the tab pay off in self serve, the amount for the remaining tab is sent to your upcoming bill, it’s not withdrawn from your credit card.

The only way to pay the remaining tab is to request the tab pay off, this is then sent to your upcoming bill and once the bill is issued, it will appear on it along with other applicable charges.

On the December bill which is the final bill, there is also the remaining tab bonus which is charged when canceling before the end of the agreement. More info here https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo?srsltid=AfmBOoqWGa-bjAsKhB8JRO-PkplaFZjwQhPYHbd4SeefiyMww7Yy295d

My phone bill was already paid at the time I went to pay off my tab. I know I paid off my tab because I did those steps except it didn't give me a final bill because my bill for the month was already taken care of. My bill should have been canceled at the end of the month and my tab shouldn't be charged when I paid it off

​@Penelopesworld The final bill was issued a few days ago, while the cancelation was at the end of November.

When canceling, there is always a final bill coming at the regular bill date after the cancelation which inclues any applicable charges.

We recommend downloading and checking the PDF bill in self serve for more details about the charges and the payments received: https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills?srsltid=AfmBOop5SAKFzea89Sll9q7qCb20Ll2C_i09NES1kzqKg-_P7ZChUKPW and if you have further questions, please let us know.