Recently activated a second line and was charged long distance (on both lines) for calling myself to test the line. Both plans are unlimited Canada wide. How do I speak with an agent to dispute the charges.
Best answer by Darius Koodo
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Userlevel 7
+4
Could you share a screenshot of the long distance charges on your bill? Just make sure you leave out any personal info.
Once provided, we can flag a rep to take a look!
I’ve flagged a rep to assist.
Userlevel 7
+4
Hello
We verified the calls and it occurred when the new number was used first. It is a very rare situation that happened.
A credit has been applied for the fees and the amount would be updated in the overview section of the Self Serve account.
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