August 19, 2024 outage-interruption of Koodo services, offered a $5 credit for loss of services & that it would be adjusted on the upcoming bill? There was five replies & there all gone as well. September 24 bill arrives & no $5 credit? October 24 bill arrives & no $5 credit? Will November finally be the month?
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What were the outage credits offered for? What was the reason of the outage?
Message from Koodo:
On August 19, 2024 there was an outage
that interrupted your Koodo services. We
have since restored all services. We truly
are sorry for the inconvenience this has
caused and we appreciate your patience
In light of this, we would like to provide
you a $5.00 credit for the loss of your
services. These adjustments will show up
on your upcoming bill. Thank you for
choosing Koodo to be your service
provider.
Hi
We have forwarded the details to our support regarding the message received and the missing credit and this is being looked into.
In the meantime, we have sent you a PM, please check your community inbox when you get the chance.
On August 19, 2024 there was an outage
that interrupted your Koodo services. We
have since restored all services. We truly
are sorry for the inconvenience this has
caused and we appreciate your patience
In light of this, we would like to provide
you a $5.00 credit for the loss of your
services. These adjustments will show up
on your upcoming bill. Thank you for
choosing Koodo to be your service
provider.
Reply
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