I paid $72 on my bill on the Koodo website with my debit credit card and the website said that my payment didn’t go though but not to worry because my card wasn’t charged. It was charged though and my account shows no payment was applied to my account. I have screenshots of it. I immediately went to the support section of the website to ask for help with this and it went to aTelus page saying “Our Management Team will contact you within one to two business days.” No one has gotten back to me. How do I get Koodo to recognize that I paid on my bill?
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That appears strange, I wonder if you do it in Koodo self-serve as they only took credit card. Did you use online banking system provided by your bank to pay Koodo?
It’s a debit credit card - it works on the Visa system same as a credit card would. I use it on Amazon and other websites all the time. And I’ve used it on the Koodo self serve website on a regular basis to pay the bill.
It’s a debit credit card - it works on the Visa system same as a credit card would. I use it on Amazon and other websites all the time. And I’ve used it on the Koodo self serve website on a regular basis to pay the bill.
Oh, ok. I was confused as you mentioned a debit card. Could you go into self-serve to see your Koodo account has received the amount? As well, check in with your bank and ask them to investigate.
No, I paid it on Monday and it still shows no payment on my account.
Hi there
We verified and we do not see any payment since November, when the last one was made. If you are seeing the payments in your bank account and if you already spoke with the Financial Institution to confirm, you can schedule a call-back through the Koodo Assist and speak with our Financial team in order to investigate the payments.
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