Have you traveled near US border recently? and has the roaming fee showed up in your latest bill?

I saw your post regarding accidental roaming few month back. If you traveled near US border, please disable data roaming and automatic carrier selection. Manually select Koodo as the cellular carrier will help.

Hello @rollinlane 

Sometimes the device is going to catch the network on the other side.

It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.

You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.

I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

We verified the days with the charge, mentioned above and confirmed accidental roaming. A credit was applied for the fees and will update within 3-5 minutes in the Self Serve account.