I have been incorrectly charged a $14 roaming charge on July 13/24 and was not traveling in the US at that time. I would like that charge reversed. I took all the appropriate precautions to avoid this by turning off data roaming, setting my provider to Koodo and keeping my phone on airplane mode while near the Canada-US border but still received this charge. Please correct this.
US roaming charge while in Canada
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Hi there,
was this on your most recent PDF bill or was it just the text notification? As it will have to be on your most recent bill for a rep to make the adjustment if the charges are not valid.
Let me flag a rep to help you out.
Userlevel 7
+4
Hi there
We would have to wait for the charge to load and the invoice released . When the next invoice is released, you can reach out to us here and we will look into the situation.
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